Our Providers all require a minimum of 24 hours notice for ALL appointment cancellations
If your appointment is missed or cancelled after the 24 hours an invoice for 50% of the missed appointment will be charged
If you need to cancel an appointment please
CONTACT YOUR STYLIST or PROVIDER DIRECTLY FIRST THEN text us at (587) 989-1842 as soon as possible.
Please note that by booking an appointment, you are accepting the conditions of this cancellation policy.
Please arrive 5-10 minutes prior to your first appointment, A late arrival will lose in part or whole your booking according to the service reserved. A reschedule or optional service may be suggested by your provider.
We have sanitized slippers to help us keep our space as clean as possible, please help us by removing any soiled footwear and using a pair during your visit.
Please Sign in or message your provider upon your arrivial to your appointment and wait in the lobby or seating area we have provided for you. They will come and greet you as soon as they are ready for you.
Please turn your cell phone on SILENT upon your arrival to the salon.
Please ensure proper contact information is up to date upon your reservation. Each Providers Booking System sends out their own confirmations 1-2 days prior to your appointment. Please reply promptly to ensure rebooking can be done if required.
Our goal is to have your best interest at heart. We want to provide you with the utmost in customer satisfaction. We will do our best to communicate our style/service plan to you.
Please discuss with your provider their policy If after your service is complete and you are not satisfied with the end result.
VIVID AND TEMPORARY COLOR CARE: fashion colors fade with exposure to chlorine, hard water, non-professional products, heat. They need constant touching up and minimal disturbance in between services : this type of color does not absorb into the cuticle it coats it: it is your job to do your best to keep it from fading **** NO RE SERVICE ON THESE TYPES OF COLOR SERVICES
*THERE ARE ABSOLUTELY
NO REFUNDS ON SERVICE or PRODUCTS
If your provider is running behind in scheduling for the day. Your provider may call you to inform you of their delay. If this will greatly in convenience your schedule, an alternate plan/accommodation will be provided for you. We thank you in advance should this ever come to pass.
Fusion is family friendly providing services from your little ones first haircut, children and teens, to the grandmas in your life.
We request that children stay in the waiting area with someone older or with you by your side during shorter services.
The salon has many chemicals, hot and sharp tools in the salon areas that can be very dangerous. Their safety is of utmost concern.
We accept payments in the forms of Fusion gift cards for retail , Canadian Currency Cash, Debit, Visa and MasterCard,for all other services and providers
We do NOT accept American Express.