Policies

Your Booking

 

We require a minimum of 24 hours notice for appointment cancellations

If your appointment is missed or cancelled after the 24 hours  an invoice for 50% of the missed appointment will be charged

If you need to cancel an appointment please call us at (780) 960-1225 as soon as possible.

Please note that by booking an appointment, you are accepting the conditions of this cancellation policy.

Your Arrival

 

Please arrive 5-10 minutes prior to your first appointment, A late arrival will lose in part or whole your booking according to the service reserved.  A reschedule or optional service may be suggested by our salon coordinator.

Please turn your cell phone on SILENT upon your arrival to the salon.

Your Package or Special Occasion

 

Upon booking you will be asked to provide a valid credit card number. If you cancel less than 48 hours in advance your 25% deposit is Non-Refundable. If you reschedule with less then 48 hours notice a re-booking fee will be charged.

All bridal bookings require to fill out a form before any appointments are reserved to avoid any conflicting dates – A non refundable $150 will be required at time of booking

Appointment Reminders

 

Our salon coordinators will call you personally 1-2 days prior to your scheduled booking with us.

Please ensure proper contact information is up to date upon your reservation.

Your Service

 

Our goal is to have your best interest at heart.  We want to provide you with the utmost in customer satisfaction.  We will do our best to communicate our style/service plan to you.  If after your service is complete and you are not satisfied with the end result, we will be happy to offer a re-service at your convenience. Notification is required with in 5 days of your original services.  No re-bookings will be offered for no-shows of a re-service booking.

VIVID AND TEMPORARY COLOR CARE: fashion colors fade with exposure to chlorine, hard water, non-professional products, heat.  They need constant touching up and minimal disturbance in between services : this type of color does not absorb into the cuticle it coats it: it is your job to do your best to keep it from fading **** NO  RE SERVICE ON THESE TYPES OF COLOR SERVICES

*THERE ARE ABSOLUTELY

 NO REFUNDS ON SERVICE or PRODUCTS

If we are running behind in our scheduling for the day. One of our salon coordinators will be asked by the service provider to call you to inform you of their delay.  If this will greatly in convenience your schedule, an alternate plan/accommodation will be provided for you.  We thank you in advance should this ever come to pass.

Your Family

Fusion is family friendly providing services from your little ones first haircut, children and teens, to the grandmas in your life.

We request that children stay in the waiting area with someone older or with you by your side during shorter services.

The salon has many chemicals, hot and sharp tools in the salon areas that can be very dangerous. Their safety is of utmost concern.

Your Payments

We accept payments in the forms of Fusion gift cards, Canadian Currency Cash, Debit, Visa and MasterCard.

We do NOT accept American Express.